Policies and terms
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
When you fill out a contact form, account set up form or order form on the Site, we collect certain information from you, including your name, email address and phone number in order that we can contact you to discuss your query or purchase.
How do we use your information?
We use the Information that we collect generally to communicate with you, answer your queries. If you filled in an opt-in form, we will add your personal information to our mailing list and may use this to send you advertising and marketing material from time to time.
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by clicking the “Unsubscribe” link in the footer of all emails that we send to you.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
We encrypt all personal information submitted to our server via industry-standard SSL. All credit card purchase transactions are made through the secure Stripe server.
All prices are listed in Australian dollars and are exclusive of GST. If placing an order from outside Australia you will be charged in your own currency at the conversion rate of your credit card company.
All prices on the Site are for orders placed via the website only. Orders placed by phone, in person or by email order will be charged the full RRP prices quoted on the website plus shipping fees.
Orders will be processed within 1-2 business days. Shipping time is dependent upon shipping location and time of year.
To return a book that may have been damaged in transit, please contact us directly and we will replace the book immediately on receipt of the damaged book.
You cannot return an eBook.
Conditions of use of this site
Use of the information and data contained within this site is at your sole risk. We are not liable in any way for any loss or damage you or your system may incur (including negligence), as a result of you using this site, or you linking to another site from this site. You must take your own precautions against viruses or any other malfunction.
This site includes links to other websites. These linked websites will have their own terms and conditions of use and you should familiarise yourself with these. All linked websites are linked “as is”.
- do not sponsor, endorse or necessarily approve of any material on websites linked from or to this site;
- do not make any warranties or representations regarding the quality, accuracy or fitness for purpose of any material on websites linked from or to this site;
- do not make any warranties or representations that material on other websites to which this site is linked does not infringe the intellectual property rights of any person anywhere in the world; and
- do not authorise the infringement of any intellectual property rights contained in material in other websites by linking this site to those other websites.
We may update our policies from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org.
Last updated 24 May 2018.